Contact RAZ Vape Bar

How to contact RAZ Vape Bar

Every request goes to the same address: support@razvapebar.com. We do not offer phone support, and we do not run live chat. Email lets us pull up your order, check warehouse records and look at a video of a fault before answering, which is why a written reply from us tends to be the right one the first time. Replies go out within one business day, Monday through Friday, excluding federal holidays. Emails sent on a Saturday are answered on Monday.

We will never ask for your full card number by email. If you receive a message claiming to be from RAZ Vape Bar that asks for payment details, do not reply to it; forward it to support@razvapebar.com so we can look into it.

Order questions

For anything about an existing order, put the order number in the subject line. It is on your confirmation email and on the order confirmation page shown after checkout. Then tell us what you need in one or two sentences: a tracking update, an address correction, a cancellation or a change of flavor.

Timing matters for changes. Orders ship within 1 business day, and once the carrier label is created the package is on its way and cannot be recalled. Write to us as soon as you spot a problem, and if the order is still in the warehouse we will fix it before it leaves. After dispatch, changes follow the return process instead. If tracking shows delivered but nothing has arrived, email us within seven days of the delivery scan and we will open a carrier trace.

Defective device claims

Manufacturing defects are replaced under our return policy. To claim one, send three things: your order number, the device model (TN9000, LTX 25K, RYL Classic 35K, RX 50K or VUE 50K) and a short video showing the fault. A ten-second clip of the device on a cable with a dark screen, or of a draw producing no vapor, tells us more than a paragraph.

Before you film, run the two checks that resolve most reports: swap the USB-C cable for a known-good one on a plain 5V block, and use the rapid triple-press to power-cycle a screened device. A deeply drained battery can take 15 to 30 minutes on the cable before showing life. If the liquid readout on the screen is at zero, the tank is empty and the device has reached the end of its life rather than failed. Our RAZ vape not working guide covers each symptom, and the RAZ vape charger guide explains what a normal charge looks like on each model. Claims should reach us within 30 days of delivery.

Authentication failures

Every RAZ box has a scratch-off authentication code inside the flap that is checked on the manufacturer verification page. A first check returns valid; a repeat check of the same code returns already queried, which is normal if the code was checked once before. If a device you bought from us returns a failed result, photograph the box, the scratched code and the device itself, and email those photos with your order number. We ship from tracked warehouse inventory and will trace the unit back to its case. The full process, including what real RAZ packaging looks like and which model names exist, is in our guide on how to verify a RAZ vape.

Shipping and restricted areas

We ship from a US warehouse to adults 21 and over. We do not ship flavored vapor products to New York, Massachusetts, Utah or New Jersey, or to localities that restrict them, and checkout will not complete for those addresses. An adult signature may be required on delivery. If you are not sure whether your city or county is served, email your ZIP code before ordering and we will check. If you would rather pick up a device in person, the RAZ vape near me page explains what to expect from local shops and how to check a box before paying.

Wholesale enquiries

Retailers interested in stocking RAZ can email the same address with the subject line Wholesale. Tell us your business name, your state, the store type and the models you are interested in. We reply with what we can offer and what we need from you. Wholesale is for licensed businesses in states where flavored vapor products may be sold; we do not offer case pricing to individuals.

Before you write: the quick answers

A large share of the emails we receive are answered on pages that already exist. The RAZ vape FAQ covers nicotine strength, puff life, charging times, blinking lights, shipping states and returns in thirty short answers. The RAZ vape instructions page covers turning a device on and off, switching modes on the LTX and RX, and seating a VUE pod. If you want to know which flavors are in stock right now, the selector on each product page and the RAZ vape flavors list both read from live warehouse data, so the answer there is more current than any email we could send. And if you would like to know who is on the other end of the inbox, the who we are page explains how RAZ Vape Bar operates.

What to include, in one place

• Order status or change: order number, what you need.
• Defective device: order number, model, short video of the fault.
• Wrong item received: order number, photo of what arrived.
• Unopened return: order number; wait for the return address before sending anything.
• Authentication failure: order number, photos of box, code and device.
• Shipping eligibility: your ZIP code.
• Wholesale: business name, state, store type, models of interest.

Send it all to support@razvapebar.com. We read every message and reply within one business day.